30 Day Returns

If you have purchased an accessory from our web store, you can return it within 30 days of delivery if:

• The item is unused with the original tags still attached; and
• In the original packaging which must be in the original condition.

All returns must be accompanied with an order number so it can be identified once we receive it. This order number can be found on your tax invoice issued to you at the time of purchase. If you are unsure of your order number, please contact us first and we will do our best to locate it.

How to make a return

• Ensure that the item meets the criteria listed above;
• Visit our 'Easy Returns' page, and follow the link to the Australia Post Easy Returns Portal
  
• Once form has been submitted, you’ll be emailed your unique barcode. Bring this with you when you drop off your parcel. Place your item in a post bag along with a note containing your full name, phone number and the order number.
• Print your label at home and lodge your return in a Street Posting box OR take your return and barcode to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map) and they’ll print it for you.

For further information, please visit our Shipping and Returns page.